Shipping & Return Policy

How do I schedule an appointment with Sondra Cell?

If you would like to schedule an appointment to meet with Sondra about a custom design, please call our office at 781.647-0589 or email: Sondra@sondracelli.com. Business hours are Monday – Friday, 9am – 5pm and weekends by appointment. Please keep in mind that we do close for most major holidays. Weekend phone calls and emails are returned on weekdays.

 

How soon should we place the order for a custom design?

We strongly recommend placing your order at least 4-6 months in advance as there are certain months of the year that we are very busy. Some dress designs take only weeks to complete but ordering early ensures that you will get your design in plenty of time for your event.

 

How do I get an estimated price on a custom Sondra Celli?

Email us a photo or sketch of the style of dress (or design) you have in mind along with any detailed notes or descriptions. Once Sondra receives your photos or sketches and notes, you will receive pricing information by return email. Our quotes will be good for one year from the date issued. We cannot predict prices more than 12 months out.

 

Do your dresses come in colors and designs other than those pictured on your website?

Yes! Because we are a custom design studio, you have your choice of style, color and fabrics.

 

How are shipping charges determined?

The majority of our shipping is done via UPS. (There may be some exceptions.) We can provide you with an estimated cost to ship your order. Since pricing is based on size and weight of box and destination, we cannot offer exact shipping quotes until your order is packed and ready to ship.

 

If we live outside of the U.S., can we order from you?

We do ship internationally. Please keep in mind that international shipping charges can include VAT, duties, and other applicable charges which can amount to upwards of $250 (USD) or more.

 

What type of payment do you take?

At this time we can only accept U.S. credit cards.

 

Do you offer payment plans?

Yes. We offer a 2 or 3 payment plan. An initial deposit is taken at the time of your order (either ½ the total cost or 1/3). In the case of a 3 payment plan, another 1/3 is due halfway through the design process. Final payments, plus shipping, are due upon completion of your order.

 

Abandonment

If you order a custom design it must be fully paid for before it can be shipped to you. Any items left with us after their completion – whether paid in full or not – will start to incur storage charges at a rate of $25/per month unless special arrangements have been made in writing to Sondra Celli Designs (SCD).   If, after 3 months from the date of completion of your custom design, arrangements have not been made to retrieve your order, Sondra Celli Designs (SCD) will consider that design abandoned and have the authority to put it on sale or have it donated.

 

If I change my mind about the size/style/color, and want to exchange my dress, is that possible?

We do not accept returns of any kind. Because we are custom, the materials, trim, stones, and accessories are specifically ordered for you to create your unique design. If minor alterations are necessary, we are more than happy to make them. If changes are more involved a fee may be required. If changes involve materials received by Sondra Celli Designs for your custom design, a fee may also be required.   Any change requests made after your initial deposit is placed must be made in writing.   Email: Sondra@sondracelli.com or write to: Sondra Celli Designs, 144 Moody Street, Building #24, Waltham, MA 02453. You must receive a confirmation from Sondra Celli Designs in order for your changes to be valid.

 

What is your cancellation policy? If you cancel your order before any materials have been ordered or fabric cut, your money may be refunded minus a 20% restocking fee. Your order cannot be canceled for any reason once it has shipped.